Returns & Exchanges

Customer satisfaction is our number one priority.

Orders are produced on-demand and to the specification of the customer.

We have a 28-day return policy, which means you have 28 days from date of purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please be advised that shipping charges to send and receive packages are at the customer's expense.

To start a return, you can contact us at myhuggles@outlook.com. Please note that returns will need to be sent to the following address: 187-189 Rushey Green, Catford SE6 4BP, United Kingdom

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at myhuggles@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at myhuggles@outlook.com.